ladbrokesPrivacy Policy

This page describes what we collect when you use ladbrokes and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering regulations. Our data handling follows standard security practices and local law.

We at ladbrokes do not sell your personal information to third parties. We share data only with payment processors, identity verification providers, and regulatory authorities where required by law. Your account data remains encrypted and accessible only to you and our authorized staff.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What Data We Collect on ladbrokes

We collect your email address, phone number, and full name when you open an account. We also collect your date of birth and residential address for identity verification. Before your first withdrawal, we request a copy of your government-issued ID (KTP, passport, or driver's license) and, if needed, proof of address such as a utility bill or bank statement.

We collect transaction data—deposit amounts, withdrawal requests, payment method used, and timestamps—to maintain your account history and comply with financial regulations. We do not store your full payment card details; payment processors handle that data directly. We also collect your IP address and device information to detect fraud and unauthorized access.

How We Use Your Data

We use your personal information to verify your identity, process your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and handle your withdrawal requests. We use your email and phone to send account notifications, tournament schedules, and support responses. We do not use your data for marketing unless you explicitly opt in.

We analyze transaction patterns to detect fraud and money-laundering activity. We share relevant data with our payment processors and identity verification partners to complete your deposits and withdrawals. We may disclose data to regulatory authorities if required by law or court order.

Third-Party Processors

Our payment processors—the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers—receive your transaction data to complete each deposit and withdrawal. These processors operate under their own privacy policies and are bound by data protection agreements with us. We do not control how they store or use your data beyond what is necessary to process your payment.

Our identity verification provider receives your ID photo and address documents to confirm your identity. This provider operates under strict confidentiality agreements and deletes your documents after verification is complete. We do not share your identity data with any other third party.

Your Rights on ladbrokes

You have the right to access your personal data at any time by logging into your ladbrokes account. You can request a copy of all data we hold about you by contacting our support team. You have the right to correct inaccurate information—for example, if your address has changed, you can update it in your account settings.

• 1
  Access your dataRight 1

  Log into your account to view your personal information, transaction history, and account settings at any time.

• 2
  Request a data exportRight 2

  Contact our support team to request a complete copy of your personal data in a portable format.

• 3
  Correct inaccurate dataRight 3

  Update your address, phone number, or other personal details directly in your account settings.

You have the right to request account closure at any time. We will delete your account data subject to our seven-year retention requirement for regulatory compliance. You cannot request deletion of transaction records, as these are required by anti-money-laundering law.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences, and detect fraud. Our cookies do not track you across other websites. We use session cookies (deleted when you log out) and persistent cookies (stored for up to one year) to improve your experience on ladbrokes.

Data Security and Jurisdiction

We encrypt your personal data using industry-standard protocols. Our servers may be located outside Indonesia; by using ladbrokes, you consent to your data being transferred to and stored outside your jurisdiction. We maintain backup copies of your data in secure locations to prevent loss.

We conduct regular security audits and penetration testing to identify vulnerabilities. Our staff access your data only when necessary to process your requests or investigate fraud. We do not share your data with our marketing team or use it for purposes beyond account management and regulatory compliance.

Contact and Updates

If you have questions about how we handle your data, contact our support team through your ladbrokes account. We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on our platform.

This policy applies to all users of ladbrokes across Indonesia, including those in Jakarta, Surabaya, Bandung, Medan, and Semarang. Our commitment is to protect your personal information and operate transparently about how we use it.

Summary: Your Privacy on ladbrokes

We at ladbrokes collect your personal information to verify your identity, process your deposits and withdrawals, and comply with financial regulations. We do not sell your data to third parties. We share information only with payment processors, identity verification providers, and regulatory authorities where required by law.

You have the right to access, correct, and request export of your personal data. You can close your account at any time, though we retain transaction records for seven years as required by law. Our data security practices follow industry standards, and we encrypt all sensitive information.

We are committed to protecting your privacy and operating transparently about how we use your data. If you have questions about this policy or how we handle your information, contact our support team.